The Listening Leader

March 28, 2008 by remarkableleadership

Each month in our Remarkable Leadership Learning System, we focus on one specific skill that can help leaders on their path towards remarkable leadership.   This month we have been focusing on listening.

A part of the learning materials each member receives is a tool called Reflect, Record and Rejoice.  This tool comes at the close of the month to help members reflect and think about what they have learned.  As a part of that tool I wrote a short summary of my lessons from the month as a leader and learner.  Here is a part of that reflection . . .

I’ve had the chance to talk to a number of groups about listening this month.  And in each case I’ve come back to a quotation I shared with you on our tele-seminar:

“The first duty of love is to listen.” - Paul Tillich

The flipside to this idea is a powerful insight. In order to truly listen effectively, we must love the other person, the topic, the project, the context or whatever.

In reflecting on this idea all month I’ve come to the conclusion that remarkable listening is a selfless act. In order for us to truly listen we must get out of ourselves and into the other person, their ideas and the topic. Every nanosecond spent thinking about ourselves – what we believe, assume, or plan to say next – is keeping us from hearing the other person clearly and completely.

I realize this idea holds us to a pretty high standard.  I also realize that we won’t achieve this standard all the time.  As remarkable as we can be, we aren’t perfect.  This fact doesn’t excuse us or provide us with an alibi.

To be a truly remarkable leader means we are serving others – and the act of listening is one of the core actions of service to others.

I hope these reflections are helpful to you and challenge you as well.

Buying Your Copy of Remarkable Leadership

March 28, 2008 by remarkableleadership

If you haven’tyet purchased your copy of Remarkable Leadership, now is the time!  Amazon has the book on sale at over 50% (at the time of this writing).

Buy it today and send me a note with your mailing address and I’ll send you a signed bookplate and a I am Remarkable! wristband.

Lessons From Presidential Politics

February 18, 2008 by remarkableleadership

Presidental Seal

A few months ago I wrote a piece about U.S. Presidential Politics - and some lessons we can learn from it as business people and leaders.  To celebrate Presidents Day I am reprinting that article here.  Last week I wrote a follow-up piece - it is posted on my other blog.  Check it out here.

Before I get to the article itself - one more thing.  We are opening our survey on the leadership qualities of U.S. Presidents until March 7th - we’d appreciate your vote and will then let you know how you can get your copy of the final report we create. Now, on with the lessons!

……. 

The most influential CEO in the world (George W. Bush) is facing mandatory retirement in 16 a few months and already there are 20 men and women vying for the job – very publicly. They are talking about how they will do things differently if they are chosen, and they are doing everything they can to prove how all the other candidates are wrong for the job.

When President Bush leaves office, many across the country will be thankful when the 24+ month campaign cycle has ended. But before you write this off to “just politics,” there are lessons to be learned from all the political maneuvering.

Build enthusiasm early. In politics the next campaign cycle begins the day after the next person is elected (sometimes sooner). It can make for an incredibly long campaign, but it certainly builds momentum. Some of it may be misguided (see below), but you can’t deny the enthusiasm already evident for the campaign – especially among those on the teams for the candidates. What are you doing to build the enthusiasm for a pending change in your organization? The key to organizational change is communication – whether that’s changing the CEO or changing who covers the phones during lunch. You have to help people understand why making the change – whatever it is – will matter to them. Make it personal for your employees and they will make the change work.

Embrace technology and innovation. YouTube debates, podcasts, blogs … these candidates are embracing technology and tapping into new forms of communication like never before. They are taking creative risks, and they are connecting with a new generation of voters who don’t remember life without the Internet. What are you doing to bring Web 2.0 to your company? Does your leadership team have a blog? When’s the last time you rewarded creative achievements in your organization? Whether it’s internal or external communications, use the technology and the resources you have – and try something new. Take calculated risks. Encourage creativity. Remember, status quo requires no leadership.

Cultivate a farm team. There’s always someone waiting in the wings in politics – sometimes more publicly than others. But from the general public’s perspective, it does not often look like political parties cultivate their future leaders very well. There probably is a strategy behind who runs when and which candidate ultimately ends up in the race, but that’s not always very clear. To be most successful in business, you need to actively cultivate your future leaders. Organizational leadership development often means going to a seminar or two and waiting your turn. Taking that approach does not prepare your organization for long-term success. Have a succession plan and intentionally prepare for your company’s future.

Communicate the succession plan. Even if the political farm system is in place, there is no evidence to date that anyone is talking with the candidates about who has the most political strength right now, who’s best prepared for the job, who can win the election, or any other equivalent of succession planning. It looks like 20 individuals battling for the individual prize – above all else. To succeed in business, once you have your farm team built, you must communicate with those players regularly about their goals, the organization’s goals, what additional work each person needs to be doing to succeed, and so on. Each person in your organization – or at the very least every senior and middle manager – should be able to tell you what his or her next position will be – and what it won’t be. Communicating the organizational plan and connecting it to individual goals allows your people to see how they fit into the big picture, and helps you make sure your next senior executives have everything they need to succeed from the very beginning.

Focus competition in the right place. The political in-fighting is really gearing up right now. And when the primary season is in full swing Democrats will be laying into other Democrats while Republicans try to pummel the other Republicans. Of course it’s important for voters to hear the differences in each of the candidates. And of course winning the primaries is the only major-party ticket into the general election. Even so, all the time spent bashing the people within the party detracts from the overall goal of bringing the candidate’s party into office. It’s similar to when the sales people can’t get along with the marketing people or the customer service reps think the shipping department people can’t find their way home. Competition is healthy when it’s focused on achieving organizational or departmental goals rather than sub optimizing for the good of a group or department. Imagine the bottom line implications of everyone working together to achieve organizational goals; instead of trying to one-up other departments or individuals to achieve strictly personal or team success

Presidential politics isn’t business, but these very public events can offer opportunities to learn and apply lessons to benefit your organization. As you watch and read over the next few months, think about more than just the sound bites. Think about the sound business principles you can emulate – or avoid – for the benefit of you and your organization.

The bottom line:  Whether you are a political junkie or rarely read the paper, there are things that you can learn from the political process that you can apply in your organization and as a leader yourself. Regardless of your political beliefs, use these public events as a way to improve our results.

Choose Remarkable

January 29, 2008 by remarkableleadership

Remarkable Leadership Book Cover

Today is a day like any other day - we have the chance to make decisions that will help us  - or impede us - on our paths towards our remarkable potential. 

Today offers you a special opportunity to choose remarkable.

If you want to be a more effective leader who has more opportunities to change the world for the better, go here.  From this link you can learn about the special offer we’ve put together to encourage people to choose remarkable.

If you already have a copy of the book (thank you) you will want to follow this link, because I am offering you some thank you bonuses - including one month in the Remarkable Leadership Learning System.

 If you don’t have the book, when you buy your copy today, you can take advantage of all of those bonuses as well.

You see, I know that a book can only take people so far, so we put together this package to help you go further, faster on your personal path towards remarkable.  I hope to “see” you join me on that path.

Here is the first step.

Read and Listen

January 28, 2008 by remarkableleadership

I want to link you to two of the smartest guys online.  One, Dwayne Melancon (of Genuine Curiosity), reviewed Remarkable Leadership last week and gave it a glowing report.  Any writer loves positive feedback, but when it comes from someone like Dwane it means even more.  I hope you’ll read it!

Secondly I was interviewed recently by Wayne Turmel for his great Cranky Middle Manager podcast.  We spent 30 minutes talking about Remarkable Leadership and discussing whatever connections came to Wayne’s bright mind.  You can check it out here.

Come back tomorrow for a big announcement about the book and how you can benefit - whether you have a copy or not!